Operational Debt Scorecard

Section 1 of 5

Growth Pressure

Is your IT keeping pace with how the business has grown?

Has your IT been formally reviewed since the business last grew significantly?

Yes

I don't know

Do staff use workarounds because IT gets in the way of doing their job?

Yes

I don't know

Do delays in IT setup hold back new starters from being productive?

Yes

I don't know

Are you confident every IT service, licence and device the business pays for is actually being used?

Yes

I don't know

Do IT problems get worse when the business is busier?

Yes

I don't know

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Section 2 of 5

Visibility and Control

Do leadership and management have clear oversight of IT?

To understand the state of IT, do you have to chase several people for answers?

Yes

I don't know

If IT failed today, would you struggle to explain what happened or why?

Yes

I don't know

Do you have a clear, up-to-date list of every IT system and service used in the business?

Yes

I don't know

Do the same IT problems keep coming back because they are never properly fixed?

Yes

I don't know

Are your IT contracts, renewal dates and monthly costs scattered or undocumented?

Yes

I don't know

Most businesses underestimate how little visibility they actually have until this point.

Section 3 of 5

Productivity Loss

Is poor IT costing the business time and performance?

Do staff lose meaningful time each week because IT is slow or unreliable?

Yes

I don't know

Do senior staff end up spending time on IT issues that should not need their attention?

Yes

I don't know

Is working remotely or outside the office harder than it should be because of IT?

Yes

I don't know

Does IT downtime or slow performance cause delays for clients or internal deadlines?

Yes

I don't know

Do internet, network or connectivity issues regularly slow your team down?

Yes

I don't know

Section 4 of 5

Risk and Resilience

Is the business protected against IT failure, access risk and cyber threats?

Are you confident your business could recover quickly from a key IT system failure?

Yes

I don't know

Do you know which IT systems your business cannot operate without?

Yes

I don't know

Is access to your systems reviewed whenever staff join, leave or change roles?

Yes

I don't know

Could a former employee, contractor or supplier still have active access to your systems?

Yes

I don't know

Is cyber security left entirely to your IT provider, without being reviewed with the business?

Yes

I don't know

Section 5 of 5

IT Maturity

Is your IT provider and strategy aligned to where the business is going?

Does your IT provider mainly react to problems rather than spot risks early?

Yes

I don't know

Does your IT provider actively help you grow and improve, not just fix problems?

Yes

I don't know

Is your IT plan missing or not aligned to where the business is heading?

Yes

I don't know

Does your IT help the business run more efficiently and grow, rather than just keep the lights on?

Yes

I don't know

If the business grew 30% in the next 12 months, are you confident your IT would support it?

Yes

I don't know

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Company Name

Job Title

Company Size

Industry

Section 1 (Growth Pressure) Score

Section 1 (Growth Pressure) % Score

Section 2 (Visibility and Control) Score

Section 2 (Visibility and Control) % Score

Section 3 (Productivity Loss) Score

Section 3 (Productivity Loss) % Score

Section 4 (Risk and Resilience) Score

Section 4 (Risk and Resilience) % Score

Section 5 (Maturity) Score

Section 5 (Maturity) % Score

Total Score

Operational Debt Percentage